Shipping & Returns

Shipping Policy

Shipping Cost

Shipping cost is calculated on a "per order," "per item" or "per pound" basis and is based on the shipping option you select. We sometimes offer free shipping for specific shipping options in select categories, or free shipping sitewide.

Title to Products

Purchases of product through mysupremewireless.com are subject to a destination contract. This means that the risk of loss and title for these products passes to you upon the carrier's delivery to your ship-to address, and Supreme Wireless is not responsible for any loss, theft or damage after delivery.

Shipping Timing

You can see each product's estimated arrival date on the product page and during the checkout process. During checkout, you can choose an estimated arrival date from the options provided.

Entering your shipping destination ZIP code or allowing mysupremewireless.com to use your current location can result in greater accuracy for your estimated arrival date. Certain products may require additional days to process prior to shipping. This will be reflected in the estimated arrival date. If for some reason you don't receive your product, you may be eligible for a replacement product if you notify us during your return and exchange time period.

PO boxes: Please note that based on size, weight or supplier restrictions, some products cannot be shipped to, or may be delayed when shipped to, a PO box address. If you stipulate a PO box as the shipping address for one of these items, you will see a shipping alert in your cart, where alternative options will be provided.

Return & Exchange Policy

If you want to return or exchange your purchase most products have a 14 days return policy, please know that the time period begins the day you receive your product and applies to new, clearance, open-box, refurbished and pre-owned products. This policy applies to purchases from Supreme Wireless.

**Activatable devices are devices capable of being activated and include cell phones, cellular tablets, mobile hotspots, and cellular wearables. AT&T devices capable of being activated have a 14-day return period for all customers.

Restocking Fees

Some items we sell (see below for the detailed list) have a restocking fee if returned by a customer. Product Returns fee

Activatable devices (prepaid phones and services are not refundable)

$45 Drones, digital cameras, camera lenses, camcorders (including action cameras), electric bikes, electric mopeds, premium scooters, super scooters, mobility scooters, electric wheelchairs, leg and body recovery systems, projectors, projector screens, and special-order products

15% of item purchase price

*Accessories are final sale

After pay, Affirm, Acima, Klarna purchases are final sale also. but eligible to and equal exchange for any product malfunctioning